Limited Warranty – remode

Limited Warranty

Last Updated: April 15th , 2022

Re:mode Sofas and Chairs

Re:mode offers a limited warranty on its sofas and chairs to the original buyer at the original delivery address against defects in workmanship for the following durations:

 

  • Frame and legs: 10 years
  • Cushions: 5 years

 

Cushion cover fabric is warranted against becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals. This does not cover tears, shrinkage, or piling.

Modifications made to the frame by the customer or the use of chemical treatments or improper cleaning invalidates the warranty.

Seat cushions are warranted against defects and loss of foam resiliency, under normal use. All cushions will soften with normal use. Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.

We will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect are required for replacement and/or repair. Please contact Re:mode for an inspection promptly after receiving the product if a problem is evident.

Warranty does not cover:

  • Non-residential use
  • Failure caused by lack of appropriate care and maintenance
  • Damage due to misuse or improper assembly
  • Use of improper cleaning products, sun-tan oils or chemicals
  • Mold or mildew
  • Damage due to vandalism, pets or rodents
  • Normal flattening or compression of cushions
  • Minor variations in color and texture of finishes
  • Acts of nature (ice, flooding, wind, etc.)
  • Damage caused by exposure to heat or flame
  • Bursting or cracking of tubing due to exposure to water and freezing temperatures

We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof. Care and maintenance are required to ensure the proper lifetime of your furniture. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Cover the furniture when not in use and store it in a dry place during the off-season. Extra care is required if the furniture is used by an indoor pool or near the seaside.

Re:mode Shades

Re:mode offers a 3-year limited warranty on the body of any shade to the original buyer at the original delivery address against defects in material or workmanship. The shade accessories are covered by the same warranty as Re:mode's other products (see "Other Products" section below).

We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof. Care and maintenance are required to ensure the proper lifetime of your shades and its accessories.

We will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect are required for replacement and/or repair. Please contact Re:mode for an inspection promptly after receiving the product if a problem is evident.

Warranty does not cover:

  • Non-residential use
  • Failure caused by lack of appropriate care and maintenance
  • Damage due to misuse or improper assembly
  • Use of improper cleaning products, sun-tan oils or chemicals
  • Mold or mildew
  • Damage due to vandalism, pets or rodents
  • Minor variations in color and texture of finishes
  • Acts of nature (ice, flooding, wind, etc.)

Re:mode Fire Pit Table

Re:mode offers a 3-year limited warranty on the body of its Fire Pit Table to the original buyer at the original delivery address against defects in material or workmanship. The Fire Pit Table accessories are covered by the same warranty as Re:mode's other products (see "Other Products" section below).

We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof. Care and maintenance are required to ensure the proper lifetime of your Fire Pit and its accessories.

We will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect are required for replacement and/or repair. Please contact Re:mode for an inspection promptly after receiving the product if a problem is evident.

Warranty does not cover:

  • Non-residential use
  • Failure caused by lack of appropriate care and maintenance
  • Damage due to misuse or improper assembly
  • Use of improper cleaning products, sun-tan oils or chemicals
  • Mold or mildew
  • Damage due to vandalism, pets or rodents
  • Minor variations in color and texture of finishes
  • Acts of nature (ice, flooding, wind, etc.)

Other Products

Re:mode offers a limited warranty on all other products (see sofas and chairs warranty above) to the original buyer at the original delivery address against defects in material or workmanship for one year.

We stand behind our products with confidence in their craftsmanship and want our customers to feel that same level of confidence in their purchase. When something goes wrong that is out of your control, we’re here to help.

Re:mode's warranty covers defects which cause the piece to be unsound structurally or to become unserviceable due to normal exposure conditions, including sunlight and atmospheric chemicals. The warranty does not cover soiling, mold or mildew, tears, shrinkage, or piling. For the warranty to be honored, products must have been used for their intended purpose and not have been subject to abnormal wear and tear, negligence, or accidents. Re:mode will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective in material or workmanship.

We have taken great care in designing and building our products to stand up to harsh environments, but nothing is foolproof.