Shipping Information – remode

Shipping Information

Last Updated: April 15th, 2022

Shipping - Standard Delivery

Re:mode furniture orders take approximately 8-10 working days for delivery after purchase, but the delivery timeframe for your individual order may differ depending on your date of purchase. Please refer to your shipping confirmation email for your tracking link associated with your specific order.

Live in a condo, apartment, high rise, metro area or another unique delivery space? Please see the Unique Deliveries section below.

We're offering FREE contactless, curbside delivery for furnitures to ensure your safety.

Re:mode Furniture Delivery Process

Due to the unique size of our furniture, Re:mode ships in two steps: from our warehouse to a local delivery hub near you, and from the hub to your home. Here’s what to expect during the delivery process.

Before Your Delivery

Once your Re:mode furniture leaves our warehouse, you will receive a shipping notification email or SMS notification with your tracking number (if available). One of our delivery partners will reach out to you to schedule delivery from the local hub to your home within 5-8 working days of receiving your shipping notification email.

To update your delivery address or contact information, please contact sale@remodelife.com.

To reschedule an existing delivery appointment, please contact the local delivery hub team via the customer support contact number they provided you.

On Your Delivery Day

Your carrier will do the best they can to contact you before you arrive, but it’s not always possible.

When the delivery team arrives for our curbside program, they will:

  • Take your Re:mode boxes off the truck.
  • Place the furniture boxes at the first dry, flat space at your address
  • NOTE: Depending on your region, your delivery may arrive in a carrier branded truck or an unmarked delivery truck.

After Your Delivery

You are responsible for the following steps after your Re:mode furniture is delivered:

  1. Open each furniture box to check for order accuracy and any damages.
  2. Arrange your Re:mode configuration to your liking.

If you need assistance at any point during your unboxing experience, please contact sale@remodelife.com.

Shipping - Unique Deliveries

If you live in an apartment, condo building, high rise, metro area or have a unique delivery space that requires specific attention or a Certificate of Insurance (COI), for assistance please contact sale@remodelife.com.

Shipping - Accessory Deliveries

Soft goods and accessories orders from Re:mode will ship separately from your Re:mode furniture by small parcel carrier (UPS). You receive a tracking number when your accessories ship via email.

Shipping - White Glove

Due to COVID-19, in order to follow the recommended social distancing guidelines and protect the safety of our customers and delivery team members, we have paused White Glove delivery service until further notice.

We are working hard to actively reinstate our White Glove program.

If you have questions on your order specific to a unique delivery need in the interim, please contact sale@remodelife.com.