Return Policy – remode

Return Policy

Last Updated: April 15th, 2022

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sale@remodelife.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.

Please contact us at sale@remodelife.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair the sofa or chair, we will arrange a refund or exchange.

 

Love it, or we’ll take it back.

We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. But if you aren’t completely happy, we’ll take it back -- even if you’ve used it. We back our sofas with an industry-leading return policy to ensure our customers can purchase with peace of mind.

Furniture trial

Within 14 days of delivery, we offer free return shipping and 100% money back or 100% merchandise credit. Please note, we are only able to process refunds to the original source of payment.

Restrictions / Limitations

  • Purchasing and shipping is available only within the 48 contiguous United States.
  • We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations or to freight forwarders.
  • We do not offer expedited shipping.
  • Our return policy is limited to one return or exchange per item per household.