FAQs – remode

FAQs

We have got all the answers to your frequently asked questions!

Service

Currently we ship to the 48 contiguous United States.

We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) destinations or to freight forwarders. We do not offer expedited shipping.

Our shipping estimates are 8-10 working days. For more details on our shipping process, check out the full details on our Shipping Information page. Alternatively, you can always contact us at sale@remodelife.com.

There is no minimum order to qualify for free shipping to any of the 48 lower contiguous United States. However, some exceptions apply.

You will receive a tracking link by email once your order has shipped. For more details on our shipping process, check out the full details on our Shipping information page.

We can only offer one customized gift message per shipping address.

You can check on the status of your order by visiting the Track my order page.

As required by law, sales tax is determined by the state in which your order is being shipped. If applicable, sales tax will be added to your order total at checkout.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at sale@remodelife.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Please check out Warranties page and submit your warranty request at sale@remodelife.com. For ease of warranty service, please be prepared to submit the order number and photos products.

A sale price credit will be honored if an item goes on sale within 14 days after an order is placed. The credit will be applied to the original source of payment for the difference between the price that was charged and the sale price.

Online Security

Re:mode has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the westelm.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

We'll communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners, please let us know by sending an email to sale@remodelife.com.

If you'd like to update or correct your email address, street address or other personal information, please contact us at sale@remodelife.com.

Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we're removing your name from postal mailings.